How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not and will never be stored in our servers.
I have bought something but seen it at a different price on your website.
As an online business we act much faster in adjusting our prices in response to trends, stock and demand from customers. If you happen to purchase a product that later goes on sale (within 7 days) you can reach out and we'll give you a voucher for the difference. Please read "Terms of Service" for more information.
How long do you take to ship an order?
Generally, we will ship your order the same day that you place it. However, some high-demand or sale items may take longer due to limited stock.
How Long Does Shipping Take?
Shipping takes 1-2 weeks depending on location. Some distant areas can take a bit longer. But we will get to you.
What if my order delivery was delayed?
We make it a priority for our customers to receive their items in a timely manner. However, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.
How do I track my order?
We will email your tracking information as soon as your order has shipped. Usually your tracking number will be updated 3-7 days after your order has been shipped.
You can visit this link to track your order. There is also an option to "Track Order" in the menu bar of our website.
How Do I Cancel An Order?
We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. If you receive your items and they are not to your standards, we will accept any return items that have not been opened or unboxed within 30 days of receiving. Please visit our "Return Policy" for more information.
Do you have a money back guarantee?
Yes, you can return any item you buy from us within 30 days of receiving the order. Just ship the items back to us and we'll happily refund you.
Are the shipments insured?
Yes, all our packages are insured. In a case of loss or theft, we will re-ship the items free of charge.
Why didn't my order arrive in one package?
Our inventory is distributed over multiple fulfillment centers in different countries in order for you to receive the order as fast as possible. This means orders containing multiple items may be shipped individually. Don't panic if you don't receive all of your items at once as the others are still in transit. If you do not receive all your purchase within 4 weeks, please contact us to look into your shipment.
What should I do if I receive a damaged product?
Before we forward your order to the courier, we always ensure the quality of each product. However, there are many factors that might have resulted in damage to your products while in transit. If you receive a damaged product, please contact us immediately on support@convenientcorner, and kindly give us a brief description together with the damaged product photos. We'll send you a new product ASAP.